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Service Technician (Medical Devices)

Job Description

Under minimal supervision and in coordination with internal teams and customers, the Service Technician will test, maintain, and repair medical devices. The technician’s primary responsibility is to ensure that equipment is functioning at the optimal level for deployment in the field. This position is also responsible for maintaining current equipment and parts inventories and thoroughly documenting all services, including procedures, in accordance with compliance standards.

Summary

C2Dx is a medical device company based in Kalamazoo, Michigan, that invests in and refines the delivery of valuable, niche products to propel their growth and accessibility worldwide. Founded in early 2019 by industry experts, C2Dx is committed to providing leading medical products and superior customer service, while continually evolving to ensure that healthcare providers have the devices and technology they need.

Key Responsibilities

  • Test, troubleshoot and repair medical devices
  • Communicate professionally with internal teams and customers, including hospital personnel
  • Operate computer-controlled automated electronic test equipment
  • Follow all regulatory and safety requirements
  • Perform duties in compliance with applicable FDA and state regulations as well as ISO 13485 standards
  • Follow all current standard operating procedures
  • Draft and release new standard operating procedures
  • Communicate with management on a daily basis regarding operational issues and/or improvements
  • Answer calls to provide technical support services to customers

Qualifications and Skills 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Associate’s degree in technical field preferred
  • 3 years of experience in manufacturing, electronics assembly, testing, and repair; or equivalent combination of education and experience
  • Demonstrated basic electrical and mechanical aptitude
  • Ability to work and learn independently
  • Ability to maintain pace with a dynamic environment
  • Attitude of service and compliance orientation
  • Comfortable interacting professionally with internal team, customers, and hospital personnel
  • Proficient in properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Knowledgeable about medical device servicing requirements: Regulatory (FDA), Industry Standards (ISO), Business (SOP, WI, DWG)
  • Soldering experience preferred
  • Computer Skills:
    • Strong computer literacy
    • Experience with Windows OS. Proficient with Microsoft Office Suite (Outlook, Word, Excel)
  • Language Skills:
    • Ability to read and interpret documents such as safety rules, material specifications, engineering documentation/prints, maintenance instructions, and procedure manual
    • Ability to speak proficiently about technical issues on the telephone
  • Reasoning Ability:
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and/or concrete variable
  • Physical Demands:
    • The employee must occasionally lift and/or move up to 25 pounds
    • Specific vision abilities required by this job include close vision and the ability to adjust focus
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements 

  • Must have a valid Driver’s License and will need the use of a personal vehicle
  • Must be eligible to work in the United States and provide proper documentation within 3 days of employment
  • Must successfully pass a background screening and drug screening
  • Up to 10% travel (subject to change)
  • Work schedule: Monday through Friday, 8:00 AM – 5:00 PM
  • FLSA Status: Nonexempt/Hourly

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Warehouse and office setting
  • The noise level in the work environment is usually quiet
  • Work Location: Schoolcraft, Michigan

To Apply 

Please submit your resume to careers@c2dx.com